Saga Group Call Centre, Kent Office Building

Saga Group Call Centre, Kent Office Building, Architect, Property Photos, Interior Design

Saga Call Centre

Saga Group Office Building, Kent, southeast England, UK

13 Aug 2010

Saga Thanet

Office Building – Saga Group Plc Call Centre, Thanet, Kent

Design : Pringle Richards Sharratt Limited

Photographs: Edmund Sumner

The practice was commissioned in June 2001 to design and fit out a call centre for the Saga Group in Thanet, Kent. This was to be Saga’s second major call centre, and is intended as a model for future facilities across the country.

Saga Call Centre Margate office interior Kent

The building has been designed to accommodate 500 staff in the first phase with a further 250 staff in phase two.

Staff turnover is an important consideration in designing Call Centres and the Client Brief stressed the importance of providing a comfortable and stimulating working environment of exceptional quality.

Saga Call Centre Saga Group Office Building,

The site provides little by way of external views so two ‘landscapes’ were introduced into the footprint of the site. The first is a top lit internal garden created in the heart of the building. and extending through the building from the entrance foyer. In addition to enhancing the working environment the garden provides the location for coffee and breakout areas for the staff while at the same time subdividing the floorplate into four individual working zones.

The second landscape is provided by a series of external garden courts and conservatories that extend along the southern elevation of the building providing light and visual interest to all the interior spaces. These areas are used team meetings and as staff break-out or informal briefing areas. A staff restaurant, training facilities and administrative office accommodation together with plant accommodation is provided beneath a mezzanine level.

Saga Group Plc Call Centre Saga Call Centre Saga Group Office Building,

Planning Consent was granted in September 2001 and the building was completed in 2003.

Saga Group Office – Building Information

Client: Saga Group Plc
Cost: £10.0 million
Area: 5,885 square meters
Dates: 2001-03

Saga Group Call Centre design : Pringle Richards Sharrat

Location: Margate, Kent, South East England, UK




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